Business Systems Support Analyst
|Location:||United States- Arlington, VA|
|# of openings:||1|
BUSINESS SYSTEMS SUPPORT ANALYST
Conservation International (CI) has been protecting nature for the benefit of all for over 30 years. Through science, policy, and partnerships, CI is helping build a healthier, more prosperous and more productive planet.
Conservation International (CI) seeks a candidate for its IT and Finance teams to support multiple business systems to CI’s diverse internationally-based conservation programs and grant applicants/recipients. As a member of the Applications team within IT, this position will serve the primary user support contact for the following systems: ConservationGrants (External Grants Management), Business World (Financial System), Concur (Travel/Expense Reporting), Clarity (Budget). The candidate will manage incoming support tickets, identify and implement solutions, and escalate advanced issues to other team members. In addition, the candidate will be responsible for developing and preparing training to users to help resolve common errors.
In addition, the Business Systems Support Analyst will be part of the ConservationGrants Agile project team responsible for developing new features and enhancements to the system, specific tasks to include assisting with the development of requirements, conducting testing, developing training documentation and communication on new features.
Candidates should demonstrate ability to work independently and prioritize conflicting tasks, strong organization skills to manage concurrent initiatives across teams, and strong communication and presentation skills to be able to communicate technical information between users and the product teams.
Conservation Grants Support:
Responsible for all aspects of end-user support for ConservationGrants, the enterprise Grants Management System based upon Salesforce/Foundation Connect. This includes:
Financial Systems Support:
Responsible for all aspects of end-user support for all financial systems. This includes the following:
To apply please submit your resume, cover letter and references.
Conservation International is an Affirmative Action/ Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. It is the policy of CI to afford equal employment opportunity to all employees and applicants for employment. CI offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. If you require an application accommodation due to a disability, please e-mail your request to firstname.lastname@example.org and include "accommodation" in the subject line.
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