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Help Desk Technician

Location: New York, NY
Req #: 222


Help Desk Technician

Location: New York City

Position Type: Full Time

Job Code: HD-NY-713


The Help Desk Technician is responsible for the day-to-day first tier support of Windows\MAC based systems in an Active Directory environment, including all computer, hardware and software. Understanding of MS Office suite applications and basic IP network troubleshooting is essential. The job is based in New York City with regular travel to other sites within the US. Flexibility around the hours worked would be expected to cover shifts and off hour IT related\office projects.

SPECIFIC RESPONSIBILITIES (include but not limited to):

Help Desk:

  • Provide 1st tier assistance to all supported end user
  • Prioritize, Assign and Respond to all incoming support requests within agreed service timeframes
  • Participate in 24/7 on call rotation to support a global Help Desk

Hardware \ Software:

  • New hardware & software installation and configuration
  • Assist with the IT portion of the new hire process
  • Troubleshooting PC hardware and software
  • Troubleshoot email enabled devices
  • Troubleshoot Telco equipment
  • Regular IT equipment checks
  • Liaise with third party suppliers for hardware repairs & software support
  • Add\Move\Change users equipment and Telco

Network Support:

  • User and computer account administration within Active Directory
  • Assist the Network Administrator with networking related support\projects
  • Office installation and troubleshooting including network cabling

Asset Management:

  • Assist in keeping an up-to-date inventory of assets in all HH operating companies

All other duties assigned


  • 1st tier Support of MS Windows XP/Windows 7/MAC OSX
  • 1st tier Support MS Active Directory environment
  • Hardware/software configuration and troubleshooting
  • Working knowledge of email enabled devices
  • Basic IP Network troubleshooting skills

Skills Required:

  • Proven customer service skills
  • Excellent verbal communication skills
  • Good organization and time management skills
  • Team player
  • Ability to multitask
  • Basic working knowledge of MS Active Directory
  • Proficient on MS Windows Operating Systems and MAC OSX
  • Good working knowledge of PC Desktop/Laptop hardware and MAC Desktop/Laptop hardware


  • Minimum 2 years’ experience with MS Windows Operating Systems
  • Minimum 2 years’ experience with MS Office 2003, 2010
  • Minimum 1 year experience with MAC OSX
  • Minimum 1 years’ experience with MS Office 2008, 2011 for MAC
  • Minimum 6 months working in an IP Network
  • Able to lift up to 30 pounds

Other Requirements:

  • Valid Driver’s License in Good Standing
  • Apple Certified qualification, advantageous but not essential

About Huntsworth Health:

Huntsworth Health is a global network that provides consulting and communications services to the healthcare and well-being industries. Huntsworth Health works with 40 of the top 50 pharmaceutical companies in the world. We offer a wide range of integrated services that support the development, commercialization and post-launch marketing lifecycle of new drugs. These services, all driven by digital technology at the core, include medical communications, marketing communications and public relations.

Huntsworth Health provides an exciting and flexible work environment, competitive salaries and outstanding company benefits including medical, dental, 401(k), and tuition reimbursement.

Huntsworth Health is an equal opportunity employer.

Previous Applicants:

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