Host

Location: King's Hawaiian Bakery and Restaurant, Torrance, CA
Job Code: 531
# of Openings: 1

Description

THE COMPANY

Robert Taira founded King’s Hawaiian in Hilo Hawaii 61 years ago and, after capturing the lion’s share of the bakery business on the big island, moved the business to Honolulu in the 60’s. There, King’s Hawaiian became not only the largest bakery business and a successful restaurant, but also the largest customer in Hawaii of the US Postal Service due to the huge mail order business from stateside consumers who craved the Original Sweet Bread. To realize the next vision in his plan, Robert moved the business to Torrance, CA in the early 70’s where it resides today with two restaurants and two bakery plants including one of the most modern in the industry.  The company, which is still 100% family owned, is now led by Robert’s son Mark who serves as CEO and continues the family’s long time commitment to irresistible quality and behavioral values that make King’s Hawaiian a great place to work.

SUMMARY 
A host / hostess facilitates our guests dining experience by organizing server stations and seating, maintaining an efficient customer flow, and accurately taking reservations or filling out the wait sheet.  A host is responsible for communicating customer feedback and informing the staff of any menu or operational changes. 

Reports to: Restaurant manager

CORE VALUES
Excellence. At $100 million in revenues, we are a large company and we need to strive for excellence in order to maintain our momentum. We may not be excellent all the time, but we must move toward excellence and embrace the change needed to continuously improve.
Dignity. Maintaining the Taira family values of treating everyone with kindness and respect. Respecting ourselves and others. Honoring our commitments. Holding each other accountable. Practicing what we preach. Appreciating each others differences. Professionalism.
Telling it like it is in a way that can be heard. Be honest. Push back. Give feedback to others about their behavior and how it affects you. Deliver the message in a way that can be “heard” and understood by others – not in an angry, sarcastic or disrespectful way; “energetic vs. emotional.” Share information. Manage conflict vs. avoiding conflict. Take personal responsibility for creating trust within the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1.    Able to complete duties safely.
2.    Properly completes wait sheets as if needed.
3.    Communicates complaints of patrons to management.
4.    Maintains specials and featured items display.
5.    Coordinates activities of dining room to ensure prompt and courteous service to patrons. Cleans and reset counters or tables when needed.
6.    Inspects and clean restrooms (guest) every 30 minutes.
7.    Keeps customer areas clean, safe and stocked for daily business.
8.    Uniform and appearance clean and meets standards.
9.    Takes orders to-go, has knowledge of menu and POS system.
10.    Prepares beverages and expedites food orders as needed.
11.    Understands the sense of urgency and teamwork effort needed to operate business.
12.    Able to communicate and give good customer service using our core values and major areas or responsibility.
13.    Informs management of any necessary improvements in physical condition of building, repairs, maintenance, and safety.
14.    Recycles all products that may be used.  (Ex.-butter cups, jam, crayon, napkins, etc.)
15.    Follow all sanitation guidelines as prescribed by the health department.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

LANGUAGE SKILLS 
Able to read, speak, and understand English clearly.

PHYSICAL DEMANDS 
While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to walk and stoop, and crouch.  The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT 
The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Note: This Position Description indicates the critical features of the role as they are presently envisioned.  They are subject to change at any time due to business conditions or other reasons.  The incumbent may be asked to perform other duties as required.

We participate in E-Verify. To find out more information regarding e-Verify, please visit www.uscis.gov/E-Verify

 





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