Retail Store Associate, PT/FT - San Clemente, CA - Outlets at San Clemente

Location: USA - CA - San Clemente
Job Code: 210
# of Openings: 0

Description

Retail Associate

Department: Retail

 

General Purpose:  

Are you a high-energy individual who loves cycling and the outdoors?  If so, we have an opportunity for you!  We are looking for hourly associates with experience in retail and/or the outdoor industry.  Retail Associates support the store management by performing various receiving, stocking, signing and customer service related tasks as requested.  This position works to maintain the high standards of the company throughout the store and offer outstanding service to every PEARL iZUMi customer.     

 

Job Qualifications: 

  • You have at least 6 months retail experience
  • Bonus: You have footwear or outdoor apparel experience
  • You have proven sales experience and hitting sales goals
  • You strive to provide quality service to every customer
  • Bonus: you are passionate about cycling whether it be road, mountain, or commuting on a fixie – all are great!
  • You have superb written and oral communication skills
  • You are able and willing to stand on your feet all day and lift up to 35 pounds on a regular basis
  • You have a flexible schedule and are available to work weekends, holidays, evenings, and peak retail time periods

 

Essential Duties/Responsibilities:

Customer Service

  • Focuses on building a customer for life during every customer interaction
  • Demonstrates in-depth knowledge of PEARL iZUMi products
  • Achieves daily sales goals on a regular basis
  • Meets standards for items sold per transaction (IPT’s), set by store manager
  • Honors our lifetime warranty and makes the greatest effort to enhance the customers perception of the PEARL iZUMi brand even when they are returning product - make it simple for the customer
  • Understands all policies and procedures outlined in the Retail Operations Manual & Employee Handbook

 

Store Operations

  • Arrives for and leaves work as scheduled every day; and properly records hours worked in ADP
  • Notifies manager on duty before the start of scheduled shifts if there is any issue with reporting to work on time
  • Maintains stock according to standards outlined by store manager
  • Assists with execution of physical inventories
  • Assists manager with supply and merchandise orders as requested
  • Follows all company policies and procedures as outlined by the Store Manager; asks for additional training on processes and procedures which are not understood
  • Protects the assets of the company
  • Calls Manager or Assistant Manager immediately in any emergency situations;  contacts the Sr. Retail Manager if the Manager or Assistant are unavailable

 

Visual & Merchandising

  • Maintains corporate visual and merchandising standards
  • Ensures all signing and merchandising represents the PEARL iZUMi Brand as the premier cycling brand
  • Eliminates anything that visually detracts from the PEARL iZUMi brand in the store

 

Team Responsibilities

  • Demonstrates good teamwork tact and professionalism in all interactions with all team members and customers
  • Represents our brand consistently in all communications.  Every communication should flawlessly represent our brand image

 

Other Duties and Responsibilities

  • Performs other miscellaneous duties as  requested by Store Manager  and Assistant Manager
  • Performs other duties as assigned/requested by the Sr. Retail Manager

 

 

Key Organizational Competencies:

A+ Service Focus – Focuses one’s efforts on discovering, meeting and exceeding customer needs and expectations.  Develops and grows a relationship for future business and ultimately facilitate the customer decision-making process.

Drive For Results – Accurately assesses critical issues and concentrates work efforts on them to produce valued results.

Collaborative – Interacts with others in a constructive, positive and respectful manner, regardless of individual differences.  Assists team members or coworkers in achieving goals and completing assignments. 

Adaptable – Effectively handles changing environments within the organization; maintaining effectiveness when dealing with multiple and conflicting priorities across different cultural settings, or during times of great adversity. 

Aptitude/Business Acumen – Assimilates, synthesizes, interprets, and communicates significant business and economic information and impacts.

Authenticity/Innovation – Identifies key trends opportunities, and organizational capabilities that would bring competitive advantage to the organization.  Sees trends before others and integrates concepts in a unique way.

Problem Solving – Anticipates future consequences and trends accurately and has broad Displays the ability to openly receive feedback and criticism in a positive manner.  Learns from mistakes and asks for others insight in times of need, rather than turning defensive.  Effective in using active listening skills when engaging in conversation. 

Open/Receptive – Energizes people around specific organizational initiatives, goals and visions.  Ensures others hear, understand and accept a common organizational vision by guiding, translating and influencing what the vision means for everyone involved.

Reliable – Maintains personal productivity and effectiveness in the midst of change, ambiguity, or stress.

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job.  The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.





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