Sales Chat Agent II

Location: Agoura Hills, CA - HQ
Job Code: 61
# of Openings: 10




Recognized as one of the top 100 technology companies in Los Angeles and the Most Innovative Company of the Year by the Association of Corporate Growth, TouchCommerce is an industry-leading provider of Omni-channel customer engagement solutions, such as online chat, guides and others. We help enterprise companies convert online visitors to real buyers. In addition to providing a great work environment and a generous benefits package, TouchCommerce offers the perks of an idyllic location. Based in scenic Agoura Hills, California, TouchCommerce is just a few miles northwest of Los Angeles — close to the excitement of the city and away from its traffic, with easy access to Malibu’s famous beaches and Santa Barbara.  


A dynamic and rapidly growing organization, TouchCommerce is looking for dedicated professionals to contribute to and share in its continued success.  We are searching for a Sales Chat Agent to add to our team as a result of some new growth.




Sales agents are responsible for taking inbound internet chats for customers using our clients’ websites and offerings. In this role, you’ll have the opportunity to drive online sales and customer care for our clients’ customers. We will teach you the skills you’ll need to succeed and provide a path for you to do so. This is a great opportunity to get into a high technology environment and begin your new career!  This is a full-time, in-house position located at our headquarters in Agoura Hills, CA. 



  • Manage inbound chats by, selling & up-selling client products and services
  • Must be able to type at least 35 words per minute accurately 
  • Follow up and build relationships with prospective customers
  • Present, adapt and market client’s customer-centric sales model
  • Educate customers on the value and necessity of products
  • Ask qualifying questions and position products that best fit customer needs
  • Assist customers with sales process to ensure direction of client’s sale cycle
  • Demonstrate assertiveness in improving TouchCommerce’s business plan
  • Cultivate solid relationships and drive customer satisfaction
  • Work with team to create and manage excellent customer experiences


  • High School diploma or general education degree (GED); or 2 years’ experience and/or training; or equivalent combination of education and experience
  • Strong interpersonal and negotiation skills
  • Demonstrated record of success achieving/exceeding sales targets
  • Highly motivated and competitive
  • Solid organization skills
  • Willing to learn and execute various sales tactics
  • Computer proficiency, include MS Office suite
  • Prior sales experience is a plus

We are committed to a company culture that puts employee wellness and work/life balance at the forefront. A competitive compensation and benefits package is offered including medical, dental, vision, 401(k), along with weekly yoga classes and an onsite gym facility. 

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