Customer Support Representative

Location: Home Office - Customer Relations
Job Code: 748
# of openings: 2

Description

Great Opportunity for Customer Support Team Members

 

Specialty’s Café & Bakery is hiring positive, detail oriented individuals with strong communication skills to join our Customer Support team.  These are part-time, M – F positions working from our headquarters in Pleasanton and/or from home.  Specialty’s has been serving Bay Area neighborhoods for over 25 years and we continue to grow!  Check us out at www.specialtys.com.

 

The ideal candidate should have experience in a call center environment, be detail oriented and work well in a fast-paced environment.  Candidate must be dependable, self-motivated and willing to learn.

 

 

Position Objective

The Customer Support Representative provides online ordering assistance, customer experience recovery and ongoing follow-up to our Specialty’s customers.

 

Essential Functions

  1. Address customer questions in real-time by answering phone calls, responding to e-mails and managing customer inquiries generated from our website.
  2. Interact with café teams and customers throughout the day.
  3. Answer phones in a busy call center environment and assist with online order placement via our website.
  4. Assist customers regarding past, current, and future orders.

 

Skills/Competencies

  • Sensational spirit of service – Committed to serving internal and external clients in a positive, pleasant, professional and calm manner.
  • Teamwork – Work with others to ensure our internal and external clients have the best experience possible.
  • Multi-task skills – Effectively complete multiple projects at once.

 

Requirements/Education:

 

  • 2+ years of customer service/support experience in a call center environment.
  • Excellent phone etiquette.
  • Tech savvy with the ability to walk customers through our website.
  • Excellent reading, writing and verbal communication skills. 
  • Work standing up or seated for sustained periods of up to 4 hours.
  • Ability to work remotely efficiently and without interruption.
  • Maintain extended periods of phone and computer contact.
  • Flexibility with work schedule to meet the needs of the department.




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