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Cisco UC Engineer

Location: Ottawa
Job Code: 36
# of openings: 1


Nova Networks Inc. is growing and we are actively seeking a Unified Communications Engineer to join our team in Ottawa. 

A little bit about us: Nova Networks Inc. is one of Canada's largest providers of IT products and professional services.  We have offices in Calgary, Toronto and Montreal, with our Head Office located in Ottawa.  Nova recognizes that our success is highly dependent on our ability to satisfy our clients and strengthen the bond in our relationships, and we’re looking for a dynamic, eager individual who shares this understanding. 

A little bit about the job:  The successful candidate will work within the Professional Services team and be responsible for the implementation of Cisco IP Telephony applications, including design, configuration and deployment.  We are looking for a candidate who is positive and enjoys being ‘hands-on’ in their work.  Responsibilities will include, but are not limited to:    

  • Participating in UC implementation projects as a team lead or a team member in partnership with the various internal teams and Nova clients;

  • Installing and configuring Cisco Unified Communications products including Unified Communications Manager, Unity and Call Center and eventually Presence and other Cisco UC components;

  • Developing and implementing the technical architecture and physical design of the network, analyze existing voice networks and recommend solutions

  • Installing and configuring voice gateways as part of the IP telephony system;

  • Troubleshooting, maintaining, upgrading, and providing solutions to complex hardware/software problems;

  • Assisting support technicians in troubleshooting current client UC installations;

  • Providing UC training to clients;

  • Documenting all necessary information;

  • Openly communicating with all clients - internal and external;

  • Perform other duties as required.

A little bit about what we’re looking for in you:

  • Current Cisco Certified: CCVP minimum, CCIE-Voice preferred

  • 3-5 years’ experience in the network field implementing Cisco routers, switches and/or firewalls;

  • 3+ years of demonstrated experience implementing UC/VoIP solutions;

  • Experience with various QoS techniques;

  • Develop and maintain comprehensive documentation;

  • Excellent customer relations and communication skills;

  • Experience working within a fast paced environment;

  • Ability to manage multiple tasks;

  • Fluency in English reading, writing and spoken skills;

  • Fluency in French spoken skills;

  • Willingness to develop complementary skill sets.

  • Experience in other UC/VoIP solutions such as Mitel, Microsoft (asset)

  • Experience in video-conferencing (asset)


A little bit about what we have to offer:  Because of our breadth of services, you’ll enjoy an opportunity to work for an organization that is able to offer clients truly full service IT solutions.  We’re a big company with a family atmosphere and we respect and understand the importance of work/life balance and going out of our way to support each other.  We highly value academic and certification credentials and we will be very supportive of your professional and career development pursuits.  At Nova Networks Inc. you’ll have an opportunity to showcase your talent, take on challenging projects and work with a great group of people! 

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