Welcome to the NBN Group Healthcare Career Center - Champions of Caring

Come join the region's only comprehensive home healthcare company. The NBN group helps our clients achieve their full potential by providing private duty nursing, skilled visits, companions, behavioral health services, respiratory therapy, infusion therapy, and a full line of durable medical equipment.

Become part of our team of clinical, technical, administrative and support staff to help improve the quality of life for your friends and neighbors. An excellent salary and a comprehensive benefit plan are just part of what you can expect by becoming a part of the NBN Group.

The NBN Group is committed to Equal Employment Opportunity (EEO) and to attracting and retaining the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, veteran status, or any other characteristic prohibited by state, local and federal law. We encourage and welcome all to apply.

Customer Service Associate

Location: Cherry Hill, NJ
Job Code: 1818
Employment duration: Full time


The NBN Group is hiring Full - Time Customer Service Associate to join our team in our Cherry Hill office.  As a Customer Service Associate, you will be responsible for taking incoming calls for new and existing patients in need of durable medical equipment, supplies, troubleshooting of equipment and scheduling repairs. We will train applicants who have a strong customer service background, but lack medical equipment experience. 

Some Responsibilities include, but are not limited to the following:
  • Gather demographic information including insurance information, type of equipment or service needed and diagnosis.
  • Verify insurance information and notify patients of financial responsibility (deductible / co-pay) if applicable
  • Work with patients, physicians and other medical professionals to obtain documentation required to provide durable medical equipment and services
  • Enter patient demographics, diagnosis and orders needed accurately and timely into the database and set up for delivery
  • Assist patient with entire ordering, delivering and billing process
The NBN Group is a fast growing, full-service integrated home health care agency with over twenty-five years of expertise in nursing, behavioral health, infusion/respiratory therapy, and compassionate care. We provide private duty nursing, in-home therapy for children, a full line of durable medical equipment as well as many other individualized services provided from the comfort of the patients own home. We continually strive to build successful, diverse teams of professionals to support our divisions and become Champions in their own fields. Every day our Champions are empowered, nurtured, and directly involved in the success of our organization.
We offer rewarding challenges in a professional environment, along with a competitive salary and comprehensive benefits package, which includes medical, dental and life insurance benefits, PTO time, 401(k), discounted rates for cellular service, AAA membership and discounted auto and homeowners insurance.
Join us today and become a Champion with The NBN Group!
  • 4 year college degree required
  • Excellent customer service skills; prior experience in the healthcare industry a plus!
  • Excellent computer skills, including understanding of all Microsoft office products and the ability to navigate web based software and in house database effectively.
  • Excellent verbal, written and interpersonal skills are essential.
  • Administrative or retail experience is a plus.
EEO Employer
Keywords: Customer service, DME, DME coordinator, durable medical equipment, HME, home medical equipment, insurance, healthcare, health care, medical, patient representative.


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Our Registered Nurses evaluate care on a regular basis to assure you the finest in-home health care.

We are the "Champions of Caring."