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About the Position


911 Public Safety Telecommunicator 1

ID: 2319
Classification: 911 Public Safety Telecommunicator 1
Working Title: Public Safety Telecommunicator 1
Specialized Field:
Classified or Exempt: Classified
Department Vacancy: Department of Safety & Emergency Services
Work Site: 10750 Ulmerton Road
Suite 343
Largo, FL 33778
Work Schedule: Various 8 hour shifts
Post Date: 6/8/18
Close Date: 7/8/18
# of Openings: 16
Pay Grade: CL10
Pay Range: $15.58/hr - $24.13/hr

Description

This is work involving receipt of 911 calls and response to typical situations associated with the emergency/non-emergency telephone caseloads.  The incumbent’s principle function is call taking; however, as assigned the incumbent may occasionally perform the full range of 911 operations tasks including radio and dispatch.  Incumbents do normally perform continuous radio and dispatch tasks independently as is characteristic of 911 Public Safety Telecommunicator 2 incumbents.  911 Public Safety Telecommunicator 2 incumbents perform as radio operators who complete both call taker and radio dispatch functions with minimum guidance and supervision.  Incumbents in this class must maintain a calm, professional demeanor while handling a variety of emergency calls.  The incumbent is responsible for accurately receiving and disseminating information via telephone and computer without hesitation.  Incumbents must quickly comprehend the nature of any emergency call and route the call appropriately in accordance with standard operating procedures.  Incumbents use various types of emergency communications equipment and multiple computer hardware and software applications to accomplish assignments.  This classification also covers entry (trainee) level work for all emergency and regular call-taking and radio encounters.  Work includes the receipt and documentation of routine and non-routine exchanges to typical Fire/EMS/Police 911 emergency calls.  Incumbents in this classification must complete the radio operator training program.  The typical call taker assignments performed do not include the complexity associated with radio and dispatch responsibilities that require the knowledge and skills required of the more advanced telecommunicators.  An incumbent may continue to perform call-taker functions for an indefinite time or non-competitively advance to 911 Public Safety Telecommunicator 2 at the discretion of the appointing authority.  The position reports to a supervisor or designee.

Minimum Qualification Requirements

  • High School Diploma or equivalent (G.E.D.)
  • Must be at least 18 years of age
  • Must be able to speak, write, and comprehend English language
  • An equivalent combination of education, training, and/or experience.

Additional Requirements

  • Must successfully obtain within 6 months of appointment and maintain required certifications including, but not limited to:
    • Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 3 - CJIS Security & Awareness Certification.
    • State of Florida 911 Public Safety Telecommunicator Certification.
    • Emergency Medical Dispatch & Emergency Fire Dispatch Certifications from the International Academy of Emergency Dispatch.
    • Cardiopulmonary Resuscitation (CPR) Certification.

Illustrative Tasks (These are examples and are not all inclusive.)

  • Receives telephone calls requesting assistance or information from citizens or emergency service agencies/personnel.
  • Screens calls and determines the appropriate actions; initiates action as required by standard operating procedures.
  • Implements on-the-job best public safety practices in responding to and handling emergency calls, applying the National Academy of Emergency Medical Dispatch Priority System guidelines.
  • Under supervision or in tandem with more senior staff, assist in dispatches of the proper equipment to handle Fire/EMS emergencies; relays information and executes tasks/requests related to these emergencies.
  • Maintains accurate records of incoming and outgoing calls by entering information into computer.
  • Operates telephone systems, computer-aided dispatch terminals, radio and associated peripheral communications equipment.
  • Performs related work as assigned or required.

Knowledge, Skills, and Abilities

  • Knowledge of automated office equipment, practices, and procedures.
  • Knowledge of basic telephone equipment operations and procedures.
  • Knowledge of county geography, corporate areas, roadway networks, locations of important attractions, major buildings, subdivisions and hospitals.
  • Knowledge of Health Insurance Portability and Accountability Act (HIPPA) and the rules and regulations pertinent to area of assignment.
  • Knowledge of legal terminology, grammar, spelling, and math.
  • Knowledge of recordkeeping practices and procedures.
  • Skilled in the application of quality customer service.
  • Skilled in the operation of automated office equipment.
  • Ability to apply basic computer applications.
  • Ability to distinguish varied pitches of bells, signals, and tones and different colors.
  • Ability to hear through a headset while positioned at a work station for an extended period of time.
  • Ability to make prompt, accurate decisions during emergency situations.
  • Ability to react calmly and secure essential information when dealing with excited persons.
  • Ability to simultaneously handle multiple calls/tasks.
  • Ability to speak in a clear well-modulated voice and deal with the public in a firm, courteous, tactful and impartial manner.
  • Ability to type at a reasonable rate of speed.

Below is a preview of the supplemental questions you will have to answer during the application process.

Supplemental Preview: Do you possess a High School Diploma or equivalent (G.E.D)
No
Yes


Are you at least 18 years of age?
No
Yes


Are you able to speak, write and comprehend the English language?
No
Yes


Selected candidates are required to successfully obtain, within 6 months of appointment, and maintain required certifications including, but not limited to:

* Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 3 - CJIS Security & Awareness Certification.
* State of Florida 911 Public Safety Telecommunicator Certification.
* Emergency Medical Dispatch & Emergency Fire Dispatch Certifications from the International Academy of Emergency Dispatch.
* Cardiopulmonary Resuscitation (CPR) Certification.

I understand, that if selected, I am required to obtain the certifications listed above within 6 months of hire.
No
Yes


How many years have you performed emergency, dispatch or customer service/public contact and complaint work utilizing telephone and/or radio communications and/or computer equipment that includes typing at a reasonable rate of speed?

No experience
1-11 months
1-2 years
2-3 years
3-4 years
4-5 years
5-6 years
6-7 years
7-8 years
8-9 years
9-over 10 years

Describe/explain your experience in this area. Include examples of your work which are similar to that described by the statements. Please indicate when (dates) and where (employer) you obtained the experience. If you don’t have this type of experience, type N/A.


Do you currently possess a valid Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 3 - CJIS Security & Awareness Certification?
No
Yes


Do you currently possess a valid State of Florida 911 Public Safety Telecommunicator Certification?
No
Yes


Describe your training and experience in emergency, dispatch or customer/public complaint, utilizing a radio, telephone, or other means of communication and /or computer equipment. If you don’t have this type of experience, type N/A.


Summarize your training and experience dealing with individuals who are in highly emotional states (i.e., angry, frightened, excited, upset, hysterical, etc.). If you don’t have this type of experience, type N/A.


Describe your experience in the area of public safety services (police/fire/medical). If you don’t have this type of experience, type N/A.


Describe your experience performing under stressful conditions when responding to medical emergencies, safety, health, or potentially life threatening circumstances. If you don’t have this type of experience, type N/A.


The position of 911 Public Safety Telecommunicator requires an individual to perform several tasks simultaneously. For example, when working as a Call taker, a person may be talking to someone on the phone, entering data into a computer and monitoring radio calls at the same time.

Do you have any work experience that clearly demonstrates comparable instances where you were required to perform multiple tasks simultaneously?
No
Yes

Describe/explain your experience in this area. Include examples of your work which are similar to that described by the statements. Please indicate when (dates) and where (employer) you obtained the experience. Otherwise, type N\A.


Are you willing and able to work nights?
No
Yes


Are you willing and able to work holidays?
No
Yes


Are you willing and able to work any day of the week, including weekends on a regular/continual basis?
No
Yes


The 911 Communications Center is located on the third floor of the Public Safety Complex on Ulmerton Road in Largo. The lighting of the room may be maintained at a very low level. There may also be a large amount of background noise (other Telecommunicators handling calls, talking on the radio, supervisors providing direction, etc.).

Are you willing and able to work indoors on the third floor on a continual basis?
No
Yes


Are you willing and able to work in a dark environment on a continual basis?
No
Yes


Are you willing and able to work (i.e., concentrate and perform your own work) in a location with background noises on a continual basis?
No
Yes


A Telecommunicator must be prepared to handle life and death situations. The Telecommunicator's ability to provide life-saving instructions such as CPR or how to hide from a burglar and dispatch the appropriate personnel and/or equipment to handle the reported emergency is measured in seconds not minutes.

Are you able to work under such stressful conditions?
No
Yes


Breaks are normally offered each shift; however, it is possible that due to a high volume of incoming calls, you could be required to remain at the same work station with little or no breaks.

Are you willing and able to work under these conditions?
No
Yes


Telecommunicators are frequently under observation while handling calls. Work is routinely reviewed for quality assurance purposes. All calls and radio dispatches are recorded.

Are you willing and able to work under conditions of such close scrutiny?
No
Yes

EOE/AA/ADA/DFW/VP

 

Certain servicemembers and veterans, and the spouses and family members of the servicemembers and veterans, receive preference and priority in employment by the state and are encouraged to apply for the positions being filled.

Ciertos miembros del servicio y veteranos, sus esposas/os, y sus familiares reciben preferencia y prioridad en el empleo  con  el gobierno y se les recomienda que apliquen para los puestos.

Please allow 45 minutes to an hour to complete your online application and answer any Supplemental Questions that may be required for any position.

All REQUIRED fields must be completed.


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