Client Service Associate

Location: NY - New York - Interactive One

Description

Company Overview

iOne Digital/Interactive One (   www.interactiveone.com ) is powered by the mission to create an online community that provides rich content and digital products that engage, entertain and inspire the lives of African Americans.

iOne Digital is the #1 digital platform for the Black, Latino and New Urban communities, reaching millions each month through its suite of social, local radio and highly targeted news, entertainment, video and lifestyle content offerings.  It owns and operates a number of branded destinations, including Cassius Life, GlobalGrind (Millennials), HelloBeautiful (Women), NewsOne (Affluent) and Vida Today (Latino), as well as social networking sites such as BlackPlanet, BlackPlanetRadio and MiGente.  Interactive One was launched in 2008 by Radio One, Inc. [NASDAQ: ROIA and ROIAK, radio-one.com] to complement its existing portfolio of media companies targeting Black Americans.  


 KEY RESPONSIBILITIES:

  • Media Planning – receive RFPs and produce digital media plans that adhere to company guidelines and KPIs from clients.
  • Project Management – manage day to day pre and post-sale activities to ensure successful planning and launch of all integrated marketing programs.  Work with cross departmental colleagues to problem solve and implement best practices for marketing programs.
  • Account Management – manage day to day client communications.  Provide regularly scheduled reporting with marketing insights.  Manage campaigns to meet or exceed client KPIs and internal benchmarks.
  • Finance management – provide end of month billing to finance team for collections and reconciliation.  Point of contact for all billing matters as it relates to finance department.

CRITICAL COMPETENCIES FOR SUCCESS:

  • Knowledge of Excel, formulas and pivot tables
  • Knowledge of 3rd party and 4th party reporting platforms and report formats
  • Knowledge of IAB standards for reporting, terms and conditions, view ability and bot traffic guidelines
  • Ability to project manage multiple programs and components.
  • Detail oriented.
  • Strong communication skills.
  • Knowledge of digital transactions (CPM, CPV, CPL, CPA, CPC, CPV, vCPM, etc)
  • Ability to problem solve and think tactically and analytically

 EDUCATION/QUALIFICATIONS:

  • 2 years of college minimum
  • 1-2  years’ experience in Digital Account Management role
  • Managed high revenue or high volume verticals for media programs
  • 1-2  years media planning experience

 COMPANY CORE VALUES:

  • COMMUNITY: Support our audience, clients and each other fiercely
  • INNOVATION: Always be forward thinking, inventive, daring
  • INTEGRITY: Integrity is the foundation of our business.  DO the right thing, be honest and straight forward.
  • TEAMWORK: We move as ONE to surpass expectations
  • OPENNESS: Be transparent.  Be willing to change, to learn to grow, to fail – it makes us better.
  • LEADERSHIP: Be courageous, lead by example, care about each other.

We are an Equal Opportunity Employer





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