At CoBank, our IT Help Desk Specialist answers phones calls and emails from CoBank associates and assigns tickets to appropriate IT staff members for problem resolution. They provide first level support for hardware, software, and network related issues. The Help Desk Specialist escalates problems to the appropriate teams as needed and actively communicates status to the customer. They provide basic end-user training as needed, and assists with the yearly hardware refresh including computer imaging, new computer builds, transfer of user data and settings.
CoBank stands strong as a $125 billion enterprise dedicated to the financial needs of rural communities. That means we help fund new ways to grow food, generate energy, access technology, and otherwise improve life in America. When you choose a career with us, you make a difference by standing for something that matters. A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. We also provide competitive compensation, health and wellness benefits, company-funded retirement plan, matching 401(k), and professional development programs.
CoBank will not sponsor a work visa (e.g. H1B, etc.) to fill this position.
CoBank is an Equal Opportunity Employer.