Position Description

IT Helpdesk Manager
Location Hamilton Island - QLD
Department Information Technology
# of openings 1
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Situated at the heart of the Great Barrier Reef, amongst Queensland’s Whitsunday Islands, Hamilton Island is one of Australia’s most spectacular holiday destinations. Home to a 1200 strong community and with a corporate office in Sydney, Hamilton Island Enterprises offers a career opportunity for a IT Helpdesk Manager.  

You will be living and working on Hamilton Island and reporting directly to the General Manager of IT who is based in Sydney and you will be the main contact specifically with key stakeholders.  You are a customer-focused professional who will utilise your exceptional organisation and communication skills to lead a team of 5.  You have a solid working knowledge of IT to guide the team, but where you shine is in your exceptional customer service skills and proven experience in a customer service management role.  

Your IT knowledge is sufficient in building test scripts, testing, UAT assistance, go-live assistance, archiving and decommissioning.  You have worked with call logging software and participated in implementing new functionality, upgrades, expansions and decommissioning of systems, infrastructure and data to meet business requirements.

You will use your prioritisation skills to delegate tasks and responsibilities to your team to ensure the timely resolution of all cases in the Help Desk queue whilst working with the business to identify, improve and enhance operational procedures.  

You will manage rosters and participate in a 24/7 hour on call rotating roster and be involved in covering 1 week-end out of 5.  You will set performance tasks and conduct interim and performance reviews.  Your intuitive nature and your hands-on ability to ‘get things done’ will motivate staff and ensure a close working relationship with internal and external clients.

This position is perfect for a Junior level Manager willing to develop and experience a career on an island.

Essential Qualifications

  • An Current Driver's Licence
  • Degree qualified in a related discipline
  • 2-5 years management/team leading experience in IT Help Desks or Call Centre environments

Culture and Benefits 

  • Subsidised staff accommodation paid out of pre-tax earnings
  • Small town community facilities including: IGA supermarket, airport, medical centre, retail outlets, post office, bank, hospitality college and more
  • Close-knit social environment and work culture
  • Employee discounts on a wide array of restaurants, transport and island activities
  • Opportunity to progress quickly in your professional career
  • Explore a range of work opportunities through our multi-hire program - pick up extra shifts in other outlets/departments

Apply now to progress your career in paradise!