We are looking for a contract Product Manager who shares our passion for the customer – someone who understands the importance of compelling features and functionality in driving great customer experiences. The ideal candidate is technically savvy, enthusiastic about managing challenging projects across multiple teams, and will be comfortable marshalling large amounts of data to make decisions, and build business cases.
The Product Manager of Customer Experience will be working with the team to bring world-class experiences to global customers. More specifically, this position will require experience building and testing customer acquisition funnels across multiple platforms. If you are looking for an opportunity to create and execute customer experiences with a fun and interesting product, this is it!
Los Angeles based Outlook Amusements, Inc. is a fast-growing entertainment company with a worldwide customer base. Our in-house brand, California Psychics, is the premiere live psychic and astrology network and leading publisher of horoscope and astrological content. This role will report into the Director of Product Management and work closely with our technology team.
**This position is a 6 month contract**
What you will be responsible for:
Helping to define product vision and strategy of the project(s) that are assigned by:
Identifying, prioritizing and implementing technology-enabled improvement opportunities in his/her scope of responsibility; optimization of new customer acquisition and existing customer purchase funnels and other relevant projects
Researching and analyzing data pertaining to product initiatives
Providing strategic advice in relation to future product development initiatives
Working with key stakeholders to drive customizations and roll out features/products
Defining and implementing a roadmap of improvements that ensure leadership in service delivery which may include benchmarking competitive experiences
Understanding user behavior by testing such as A/B testing, multi-variant testing, and other methods which may include identifying and executing real world feedback from customers through interviews, surveys and other feedback modes
Working with technology to develop and execute ideas by:
Writing detailed technical product specifications and testing plans to create new functionality and features for our technologies, business processes, tools and/or systems
Manage the integrative UX/Design process with a third party from conceptualization to final approval
Identifying and track ongoing operational bugs and fixes for current systems through completion
Creating and maintain regular stakeholder and management reports to track progress against plan
Giving presentations and demos as needed
Working in an agile environment as product owner of assigned products
What you need to be successful:
3-5+ years of product experience
Demonstrated ability to formulate data-driven decisions that lead to results
Exceptional interpersonal, communication (both, spoken and written), and influencing skills, as well as an ability to navigate a complex and unstructured cross-functional environment
Bachelor’s degree; an MBA is strong preferred
Strong e-commerce acquisition and purchase funnel experience preferred
Experience across desktop and mobile responsive and mobile applications preferred
Experience with feedback loops preferred
Demonstrated ability to think both strategically, and tactically
Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
Experience using data and metrics to back up assumptions and assertions of business value
Outlook Amusements Inc. is an Equal Opportunity Employer. It does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.