San Antonio based Outlook Services LLC is a fast-growing entertainment company that specializes in advice-based products and services. Our new brand, Conexiones Psíquicas, is the premiere Spanish language psychic and astrology network. We are looking for a Bilingual Product Manager that will be responsible for improving business results and customer experience. We are looking for someone who shares our passion for the customer – who understands the importance of compelling features and functionality in driving great customer experiences. If you like being on the ground floor and building something from scratch, this could be a great opportunity for you!
In this role, you will be our go-to person to work with multiple teams to define, develop, and implement technology-related changes. The ideal candidate is enthusiastic about building a brand and business oriented to the US Hispanic consumer market, managing challenging projects across multiple teams, and will be comfortable using large amounts of data to make decisions, and build business cases.
You will report to the Managing Director, Emerging Markets and work closely with members of the technology team in our Burbank offices.
In this role, you will be accountable for:
Proposing, scoping, prioritizing and implementing technology-enabled improvements to achieve business results and customer experience goals by:
Defining a world-class customer experience encompassing online, mobile and voice channels of interaction; staying current on developments in on-line products, including those of in-language and in-culture competitors and lifestyle products that may impact share of dollars in the space
Monitoring key metrics (i.e., conversion, product usage, customer satisfaction, market share/position) and direct feedback from customers through interviews, surveys and other feedback modes; identify performance gaps and propose solutions
Researching and analyzing data pertaining to product initiatives
Identifying, defining and implementing improvements that ensure brand leadership
Writing detailed product specifications, requirements, and testing plans to create new functionality and features for our technologies, business processes, tools and/or systems
Evaluating and testing for desired results, including A/B testing, multi-variant testing, and other methods to understand user behavior
Identifying and tracking ongoing operational bugs and fixes for current systems through completion
Build and maintain a high performing function by:
Communicating effectively with stakeholders and management; creating and issuing regular reports to track progress against plan for key metrics; keeping all stakeholders apprised of progress, issues, decision-points and implications
Presenting, educating, and training in large and small-group settings, including demonstrations of key benefits and features
Demonstrating and leading agile development practices
Leading change within stakeholder groups (i.e., operational, thought, process, etc.)
Working through functional teams to achieve goals
What we think you need to be successful in this role:
Fluency in English and Spanish required – reading, writing and speaking, in business and conversational contexts. Comfortable navigating between these two languages with staff and customers is a MUST
Knowledge and/or interest in spiritual/new age, metaphysical and/or psychic arts
Bachelor’s degree; an MBA is strongly preferred
3+ years of technology-based product management experience
2+ years on-line start-up business development experience within US Hispanic consumer market
Strong analytical and quantitative skills; demonstrated ability to make data-based decisions that lead to results
Proven track record of successfully overseeing and executing a large volume of projects that require a high attention to detail; strong project management skills; PMP certification is a plus
Demonstrated ability to define, plan and lead change
Demonstrated ability to think both strategically, and tactically
Demonstrated knowledge about US Hispanic consumers, culture and potential for business
Ability to operate effectively in an ambiguous environment; adaptive
Exceptional interpersonal communication (both, spoken and written), and influencing skills, appropriate to varied business levels, individual and group settings, ability to navigate a complex and unstructured cross-functional environment
Expect, require and demonstrate continuous innovation
Results oriented; passion for progress; eager to roll up one’s sleeves and ‘get it done’
Ability to think big, and to inspire passion in others
Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
Proven ability to make smart feature choices
Experience using data and metrics to back up assumptions and assertions of business value
Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
Demonstrates a high level of dependability in doing their job and being there for his/her team
Develops cooperation and teamwork and works toward solutions that benefit all parties
At Outlook Services, we understand the importance of creating a harmonious balance between the needs of the organization and the needs of employees and their families. As a result, we have designed a complete comprehensive employee benefits package to meet your health, financial, and retirement well-being. Our new San Antonio, Texas offices are temporarily located near the 1604 and 281 freeways.
For all eligible employees, these benefits include:
Retirement – 401K Program (Employer match program included)
Paid Adoption / Baby Care Leave
Paid Holidays, Vacation and Sick Time
Public Transportation Reimbursements
Please note that the above job description does not constitute an employment agreement between Outlook Services and the employee. Outlook Services has sole discretion to change the job description as its needs and the job requirements change.
Outlook Services LLC is an Equal Opportunity Employer. It does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.