Position Description

Claims Clerk
Location ON-London
Employment duration Full time
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To support our continued growth and provide excellence in customer service and satisfaction, we are looking for a high energy, results focused individual for the following role:

Position: Claims Clerk                                  
Location: London, ON                                                                    

Reliance Home Comfort is proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures 2016!

The importance of culture in driving our success has long been endorsed internally at Reliance – it is our Home Team Advantage. Congratulations to our team members for living our guiding principles with a commitment to diversity and inclusion, and an unwavering focus on customer service.

Our “Better is Better” culture has inspired us to offer a Team Member Technical Training Assistance Program. We are proud to support our Team Members by offering tuition reimbursement and additional paid apprentice leave above employment insurance while they further their education. Join our team today!


Company Overview:

Reliance Comfort Limited Partnership offers essential home services to customers across Canada keeping homeowners warm in the winter, cool in the summer and with an endless supply of hot water.

Reliance is a $600 million business today having doubled in size over the last 5 years. The Reliance portfolio consists of over 1.7 million residential rental assets in Ontario and is North America’s largest portfolio of rental water heaters. It is also Canada’s largest heating and cooling company.  What has remained core to the business in our fast growing company is the continual development of strong customer relationships and loyalty, and investment in team members and systems necessary to cost-effectively and efficiently manage the business.

Past performance and future plans demonstrate that the business is doing the right things in its quest to become the destination of choice in its vertical by offering consumers products and services they want and value. The organization is well positioned to continue to out-perform others in a competitive marketplace


Key Responsibilities:

  • Investigating, evaluating, negotiating and settling property claims on behalf of Reliance

  • Respond to customers who have submitted property damage claims in a timely manner

  • Explain settlement reasoning to customers and assist in mitigating claims by gathering the appropriate evidence and proper documentation of the claims file with an appropriate plan of action

  • Keep claim documents organized


    Skills, Abilities and Experience:

  • Has knowledge of the legal process for dealing with property damage claims

  • Computer knowledge (Microsoft Office, including Excel)

  • Strong inter-personal, oral and written communication skills

  • Strong organizational skills

  • Effective analytical skills

  • Works effectively both as an individual and as a team

  • Commitment to providing superior customer service

  • Problem solving skills


Please note that this position requires a Criminal Background Check and Driver’s Abstract be completed for potential candidates (if applicable). This check must be satisfactory in order for an employment offer to be extended unconditionally.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.