Position Description

Computer Operator - Item Processing
Location Parsons, TN
Job Code 408
# of openings 1
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SHAZAM Core Services, a national core banking Software Company, is looking for a Computer Operator to join our data center team to perform the day-to-day customer service and item processing activities.  If you are looking for a fast-paced environment with rewards commensurate with your experience and contributions, we would like to hear from you.

The role of the Computer Operator (Item Processing) at SHAZAM Core Services is to ensure consistent customer service and satisfaction by troubleshooting and ultimately resolving customer complaints and to escalate issues to the Data Center Manager according to operation policies, procedures, departmental processes and systems.

OTHER ACTIVITIES

  • Perform day-to-day activities according to operational procedures and as assigned by Data Center Manager.  Some examples of day-to-day activities include but are not limited to reject re-entry and balancing of proof items as well as reconciliation report processing
  • Notify Data Center Manager of systems/software not functioning within normal operation parameters
  • Perform procedures and complete appropriate department records in accordance with departmental goals, policies, and standards
  • Assist in responding to customer complaints and escalate all issues to the Data Center Manager as needed
  • Assist in responding to inquiries from operational external/internal auditors and bank regulatory entities

SELECTION CRITERIA

  • Minimum of one year customer relationship experience
  • Experience with core banking software a plus
  • Demonstrated ability to recognize problems and react quickly utilizing OS (Windows) troubleshooting skills
  • Demonstrated PC (Microsoft Office Professional, Windows Operating Systems) and network experience
  • Excellent communication and customer service skills required
  • Organized, detail oriented and dependable work habits
  • Ability to work under the pressure of deadlines, to work overtime and/or be “on call” as needed
  • Must be highly motivated and fully engaged with a commitment to high standards/zero defect mindset

The Strength of SHAZAM

SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.

Benefits

Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

  • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts
  • Retirement plan, plus financial planning assistance
  • Vacation, sick leave, volunteer time off, and paid holidays
  • Educational assistance
  • Casual dress
  • Wellness programs, on-site fitness center and fitness reimbursement
  • Life insurance and disability plans
  • Employee rewards, recognition programs and employee referral program
  • Flexible hours
  • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY

Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. If you’re interested in this position, click the Apply for this Position button below to apply online.

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